The Enterprise Call Tracking Solution

Compliance without compromise.
Invoca - the Enterprise Call Tracking Solution

Enterprise marketers trust Invoca

Invoca keeps marketers and their customer's data secure, connects calls without issue and is available when they need it.

Privacy and security

Businesses across healthcare, government, and banking trust Invoca in large part because of our commitment to data security, privacy, and compliance.
  • HIPAA, SOC 2 Type 2 and GDPR compliant.
  • PCI DSS Certified, Privacy Shield, and TRUSTe certified.
  • Supports two-factor authentication and SAML.
  • Controls for call recording, data redaction, and data access.
Invoca is HIPAA Compliant
HIPAA Compliant
The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.
Invoca is GDPR Compliant
GDPR Compliant
The GDPR gives every EU citizen the right to know and decide how their personal data is being used, stored, protected, transferred and deleted
Invoca is PCI DSS certified
PCI DSS Certified
The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.
Invoca is SOC 2 Type 2 Compliant
SOC 2 Type 2 Compliant
Developed by the American Institute of CPAs, SOC 2 defines criteria for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality and privacy.
Invoca - Using cloud infrastructure, Invoca has built an enterprise call tracking platform you can rely on.

Platform availability

Using cloud infrastructure, Invoca has built an enterprise call tracking platform you can rely on.
  • Multiple geographically diverse cloud service providers create redundancy to ensure your data is available when you need it.
  • Web application engineered to maintain a 99.999% uptime.
  • Dedicated engineering teams provide 24/7/365 monitoring and maintenance to ensure your data and your customer’s data is available and secure.

Call quality and routing

Invoca has close partnerships with many of the top telecom carriers to ensure your calls are routed appropriately with exceptionally high audio quality.
  • Maintains a telecom industry recognized “excellent” call quality rating with a 4.4 mean opinion score.
  • Engineered to maintain a 99.999% call uptime.
Invoca has close partnerships with many of the top telecom carriers to ensure your calls are routed appropriately with exceptionally high audio quality.
Invoca’s proprietary call fraud detection and protection technology

Call fraud

Invoca’s proprietary call fraud detection and protection technology and Call Quality Assurance Team blocks spam and fraudulent calls from reaching your call centers, skewing your reporting, and costing you money.
  • Fraud protection starts before the call is even connected.
  • Blocked over 1.2 million spam and fraudulent calls in 2018.
  • Invoca’s Call Quality works directly with the major telecom carriers, FBI and FCC to analyze and investigate every fraudulent ?call to stop them at their source.

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